Cancellation and refund policy

Last updated: 6 October 2026

Arrowtrip is not yet accepting bookings or payments. The policy below will apply to bookings made on Arrowtrip once the platform launches.

Cancellations

• Flight, hotel and bus bookings can be cancelled from your Arrowtrip account or by contacting support.
• Cancellation charges are set by the airline, hotel or bus operator and are shown before you book. Arrowtrip may add a service fee, which will also be shown before you book.
• Holiday packages follow the cancellation schedule shared in the package quotation.

Refunds

• Refunds are calculated as the amount paid minus supplier cancellation charges and any applicable Arrowtrip service fee.
• Approved refunds are returned to the original payment method within 7 to 10 working days of the supplier releasing the amount.
• If a supplier cancels or reschedules a service, we will help you get a full refund or an alternative, as per the supplier's policy.

Failed transactions

If money is deducted but a booking is not confirmed, the full amount is refunded automatically, usually within 5 to 7 working days.

Contact

For cancellation or refund queries, write to info@arrowtrip.in with your booking reference.